First, double check you're logging in with the correct username and password. If you're a Sub-user, make sure to use the "Sub-user login" option to switch to the Sub-user login page.
On the login page, you can retrieve a lost username or password using the "Forgot Password" option. If a Formsite account is found that's registered to your email address, you'll be sent a "forgot password" email with further instructions. If you don't receive the email within a few minutes, double check your spam or junk email folder.
If you have multiple accounts registered to the same email address, you'll receive a separate email for each account. Check each email for the username of the specific account you're working with.
Forgot Email Address
If you can't remember the email address you've registered to your account or the system can't find a matching account, use our account recovery form.