What are Notifications?
Notifications send email each time a form user completes your form. You can send information to yourself, to a list of people, or to form users.
Create a New Notification
On your form's "Notifications" page, click the "New" button. Then, choose where the Notification should send to. You can enter one or more email addresses separated by a comma, or choose an Email Address or Routing item from your form. Enable "Include form results" if you want to send a formatted copy of the form result, or "Include message" if you want to send a custom message, or you can include both. When you're finished, click the "Save" button.
Edit or Delete an Existing Notification
On your form's "Notifications" page, use the list on the left to select a Notification. Modify any settings. When you're finished, click the "Save" button. To delete a Notification, select it and click the "Delete" button.
Notifications can send results in one of three formats by enabling "Include form results":
- Table: A two column table of question and answer pairs.
- PDF: A table PDF or custom Results PDF. Requires the Pro 2 level or higher.
- Populated Form Link: A link to view your form populated with the result.
Notifications can send a custom message enabling "Include message". Messages can use Pipes to include information from form users.
You can use a Radio Button Email Routing item, a Dropdown Email Routing item, or a Checkbox Email Routing item as a Notification's "To" or "Reply-To". These item types are in the "Email Items" category in the list of items that can be added to your form.
When used as the "To", the Notification will be sent to each of the addresses the user selected. When used as the "Reply-To", the Notification will use the first address the user selected (an email can only have one "Reply-To").
By default, the form user's files uploaded via File Upload items are shown as links to where the files have been stored in your account. You can enable the "Attach uploaded files" setting to directly attach up to 5 MB of files to the Notification email. If the files exceed the 5 MB limit, no files will be attached.
Note: Attaching files to Notifications may affect deliverability. Some organizations have strict spam filters that block files or limit the types of files that can be received. If you plan to receive a large amount of files, monitor your inbox to make sure it doesn't become full.
You can use the "Conditional logic" settings to use information from the form user to decide if a Notification should send. For example, you could have a Notification send only if a form user answered "yes" to a certain question. The Conditional Logic rules are similar to Item and Page Rules.
When a payment integration is enabled, you can also conditionally send after the result is completed, but before the user pays ("before payment attempt"), or only after a successful payment ("successful payment").
The most common use of Notifications is to have your form email you a copy of each form user's result. To do this, on your form's "Notifications" page, create a new Notification and select "Defined Addresses" as the "To" and enter your email address. You can send to several email addresses by separating them with commas. If you have an Email Address item on your form, you can set the "Reply-To" to be the form user's email address.
Another common use of Notifications is to send the form user a confirmation email or auto-response. To do this, you'll need a form with an Email Address item. On your form's "Notifications" page, create a new Notification and select your form's Email Address item as the "To". Then, enable "Include message" and enter the message you want to send. Alternately, you can use "Include form results" to send the user a receipt of their submission.
All of your form's Notifications combined can send up to 20 emails per result. For example, your form can have 20 Notifications that each send to 1 email address (20 × 1 = 20), 2 Notifications that each send to 10 email addresses (2 × 10 = 20), a Notification that sends to 15 email addresses and a Notification that sends to 5 email addresses (15 + 5 = 20), etc.
If your form's Notifications generate more than 20 emails for a result, only the first 20 will be sent and the rest will be ignored.
If you're not receiving your emails, double check your spam or junk email folder.
You can resend your saved Notifications, or a custom one, from your form's "Results" page by using a result row's envelope icon. This will disregard any Conditional Logic the Notification may have and immediately send it. This can be helpful to resend a missed email or to forward the result to another person.
Notifications are form-specific, there isn't a way to use information from multiple forms in the same Notification. When you copy a form, its Notifications will be copied along with it.